Rehabilitation Centers - 23 million* Americans are struggling with addiction.
How can you help?
Family and friends hurt watching someone they love suffer from addiction. They realize their loved one is in trouble but not sure how to help. When the time comes and they seek help, is your staff asking the right questions to secure admission?
*The National Council on Alcoholism and Drug Dependency estimates that over 23 million Americans (age 12 and older) are addicted to alcohol and other drugs.
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The 5 biggest customer service mistakes that cost you money
- Giving too much free information to people who are just “shopping around”
- Lacking the questioning and qualifying skills to identify all of the patient’s or family’s needs
- Failing to answer the phone promptly or struggling with what to say
- Missing the full opportunity or solution
- Struggling to develop referrals
Sandler Strategic Customer Care Program
How are you preparing your customer service team to deal with daily issues while recognizing sales opportunities?
Customer service training, reinforcement, and coaching will develop the skills and winning attitudes to take on frontline challenges.
Free customer care survey
Understand how your customer care team adds to your top-line revenue.